Holistic Floristry guarantees that all our floral arrangements are made with fresh and high-quality blooms, crystals, and herbs.
If you receive a damaged or unsatisfactory product, please contact our customer support within 24 hours of delivery for assistance.
Delivery
Cardiff plus a 10-mile radius.
We strive to deliver your floral arrangements on the specified date and time.
Please note that delivery times may vary due to unforeseen circumstances such as weather conditions or logistical issues.
We will make every effort to inform you in advance if there are any delays or changes to your delivery.
Substitutions
Occasionally, certain flowers or colours may be unavailable due to seasonal or supply constraints.
In such cases, we reserve the right to substitute with a similar flower of equal or greater value to maintain the overall aesthetic of the arrangement.
Care Instructions
We provide detailed care instructions with each floral arrangement to ensure their longevity.
It is important to follow these instructions to maximise the lifespan of your flowers.
We cannot be held responsible for any damage or wilting that occurs due to improper care after delivery.
Refunds and Returns
Refunds or returns may be considered on a case-by-case basis for valid reasons such as damaged or incorrect products.
Please contact our customer support within 48 hours of delivery to initiate the refund or return process.
We may require photographic evidence of the issue for verification purposes.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.